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VPN Connection issue in Windows 10

Start Menu - Setting

Error Can’t connect to VPN

Getting error while configuring VPN connection in Windows 10
The remote connection was denied because the user name and password combination you provided is not recognized or the selected authentication protocol is not permitted on the remote access server.

Solution Connecting to VPN server configured in Windows server 2003 was not an issue till Windows 8.1. Now connecting from Windows 10 client to the VPN server configured in Windows 2003 server is showing error.

The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server”.

After some research I found issue with the CHAP and MS-CHAP V2 is used in VPN Server configured in Windows Server 2003 and creating a new VPN connection from Windows 10 its not using CHAP and MS-CHAP V2 protocol by default.

Here is the some steps to create a new VPN connection from Windows 10 client connecting to VPN server configured in Windows Server 2003.

Step 1 – Click on Start – Go to Setting

Start Menu - Setting Step – 2 – Click on Network and Internet

Network and Internet

Step – 3 – Select VPN from the left menu and Add a connection, fill out the details like VPN Provider – Windows (built-in)  put your user credential, server name and address, Keep VPN type as Automatic.

VPN Connection

Step – 4 – Select the new VPN connection created and click on Internet Option below the page as per the imageVPN Connection

Step – 5 – Go to Internet Properties page, select the VPN connection click on settings

Internet Properties

Step – 6 – From the VPN setting click on properties

VPN Properties

Step – 7 – From the VPN Properties setting Type of VPN should be Automatic then select “Allow these protocols .. MS-CHAP V2”

VPN Setting page

Step – 8 – Now you can connect from Windows 10 client to VPN Server configured In Windows Server 2003.

VPN Connection

Windows 10 client by default does not use this CHAP and MS-CHAP V2 protocol setting, so you will get the above error connecting VPN to the VPN Server configured in Windows Server 2003.

Hope the above steps will help resolving the issue… 🙂

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Durga Charan Ojha
I am a proud Indian, proud father, a blogger, Being in a profession as System administrator, my passion is troubleshooting computer issues, I do like sharing solutions through blogging making videos of solving issues.
https://lifeonnetwork.com/

59 thoughts on “VPN Connection issue in Windows 10

    1. i have received the notification by email, i have an issue with VPN in windows 10. when i tried to install, it says ” The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (e.g, firewalls, NAT, routers, etc) between your computer and the remote server is not configured to allow VPN connections. Please contact your Administrator or your service provider to determine which device may be causing the problem. i cant see the internet options in the vpn menu as shown above.. help me to solve this…

  1. Durga,

    Thank you so much !

    Good Gawd Gurdy…

    FYI:
    Had to go to the Control Panel to get the Internet Options. Internet Options was not showing on my VPN settings page.

  2. I want to thank you for such a well written article explaining the problem as well as the solution! It grinds me that Microsoft doesn’t think of these things – and their technet community was a waste, suggesting the router is the problem. Thank you, thank you, thank you!

  3. I followed the steps, but I am not sure if I did it right. I am using ZenMate, and instead of using Microsoft built-in I did it under ZenMate, and I am still getting that error.

  4. Hi Roggie, Sorry to listen that you are still getting the error after doing all the above steps… Seems something missing which will be fixed soon.
    Can you please share the error screenshot what exactly you are getting…

    Regards,
    Durga Charan Ojha
    WhatsApp – 9861775477

    1. Hi Durga.
      After I do what you suggested I’m still experiencing the same problem.
      I hope you can help with this issue.
      Let me know if you need any other information.

      Thank you.

        1. The server is working ok. I have another computer connected to the vpn without any problem.
          Question: Can 2 computer be connected to the VPN with the same username and password?

  5. Hi, after following all the steps and trying to connect, I am getting this error,

    “The remote connection was not made because the VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.”

    ANYBODY TELL ME HOW TO RESOLVE THIS??

  6. Hey buddy.
    I finally got this computer connected to the vpn. Now I need to access a shared folder in the service and I have no idea what to do.
    I’ll appreciate any help.

    Thank you.

    1. Hi Reggie.. Nice to hear from you that you are able to connect to VPN now.
      And to access a shared folder, Please do share a folder in the machine with everyone permission else if you have specific user access…
      then from your machine run window can try \\yourip
      let say the ip is 66.249.79.11 then in run type \\66.249.79.11
      then put user name and password to connect … Thanks

  7. Reggie,

    The easiest way is to right click start, select run and type there the ip address or computer name as follow: \\000.000.000.000 or \\computername

    Maybe it will ask you for user credentials you have in the computer you are trying to connect to.

    Good luck!

  8. Thank you for publishing this awesome article. I’m reading your blog since a long time already but I never compelled to
    leave a comment. I saved your blog in my rss
    feed and shared it on my Twitter. I will come back for sure
    to check your future posts!

  9. I tried what you suggested and I still cannot connect. All Windows 7 laptops can connect but not Windows 10 Pro laptops. I get the error “The remote connection was not made because the attempted VPN tunnels failed. The VPN Server might be unreachable.” I can verify Windows 7 PCs have no problems connecting.

  10. Thanks for writing this awesome article. I’m a long time reader but I’ve never been compelled
    to leave a comment. I saved your blog in my rss feed and shared it on my Facebook.

    I will come back for sure to check your future articles!

  11. AMAZING! Thank you!!! Suggestion to others = read carefully and ensure in the original VPN setup as well as the “Internet” place outlined above all information is correct. My domain name was different in each place. Read carefully, follow the CHAP allowed step (but do not check the automatically use Windows and login name).

    Finally! Fixed! Thank you!!!

  12. I did what you told me to do from guide and I still got the same problem. The remote connection was denied because the user name and password combination you provided is not recognized or the selected authentication protocol is not permitted on the remote access server.

  13. I followed the above steps, but now getting this error msg as below
    “Theremote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.”
    Please suggest what changes I could make. Thanks!

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