VPN Connection issue in Windows 10

Error Can’t connect to VPN Getting error while configuring VPN connection in Windows 10 The remote connection was denied because the user name and password combination you provided is...
Start Menu - Setting

Error Can’t connect to VPN

Getting error while configuring VPN connection in Windows 10
The remote connection was denied because the user name and password combination you provided is not recognized or the selected authentication protocol is not permitted on the remote access server.

Solution Connecting to VPN server configured in Windows server 2003 was not an issue till Windows 8.1. Now connecting from Windows 10 client to the VPN server configured in Windows 2003 server is showing error.

The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server”.

After some research I found issue with the CHAP and MS-CHAP V2 is used in VPN Server configured in Windows Server 2003 and creating a new VPN connection from Windows 10 its not using CHAP and MS-CHAP V2 protocol by default.

Here is the some steps to create a new VPN connection from Windows 10 client connecting to VPN server configured in Windows Server 2003.

Step 1 – Click on Start – Go to Setting

Start Menu - Setting Step – 2 – Click on Network and Internet

Network and Internet

Step – 3 – Select VPN from the left menu and Add a connection, fill out the details like VPN Provider – Windows (built-in)  put your user credential, server name and address, Keep VPN type as Automatic.

VPN Connection

Step – 4 – Select the new VPN connection created and click on Internet Option below the page as per the imageVPN Connection

Step – 5 – Go to Internet Properties page, select the VPN connection click on settings

Internet Properties

Step – 6 – From the VPN setting click on properties

VPN Properties

Step – 7 – From the VPN Properties setting Type of VPN should be Automatic then select “Allow these protocols .. MS-CHAP V2”

VPN Setting page

Step – 8 – Now you can connect from Windows 10 client to VPN Server configured In Windows Server 2003.

VPN Connection

Windows 10 client by default does not use this CHAP and MS-CHAP V2 protocol setting, so you will get the above error connecting VPN to the VPN Server configured in Windows Server 2003.

Hope the above steps will help resolving the issue… 🙂

You might also like : Install Linux as Guest operating system on Oracle VM Virtual Box and configure Port Forwarding

Categories
#Windows 10Windows

I am a proud Indian, proud father, a blogger, Being in a profession as System administrator, my passion is troubleshooting computer issues, I do like sharing solutions through blogging making videos of solving issues.
71 Comments on this post.
  • Brian
    18 January 2016 at 7:23 pm
    Leave a Reply

    Finally the answer to my problem! Thank you!

  • Brian
    18 January 2016 at 7:23 pm
    Leave a Reply

    Finally the answer to my problem! Thank you!

  • Mike Moran
    29 January 2016 at 3:50 pm
    Leave a Reply

    Thank You, Yes its the CHAP

  • John
    23 February 2016 at 2:22 pm
    Leave a Reply

    Thanks a lot 🙂

  • eeswar
    19 March 2016 at 2:43 am
    Leave a Reply

    i can’t find the “internet options” under the vpn menu.. help me pls

    • ChaiJianHao
      12 November 2016 at 2:44 pm
      Leave a Reply

      click start, click search, type internet options, click on it

  • eeswar
    21 March 2016 at 10:01 am
    Leave a Reply

    hi sir durga charan

    • eeswar
      21 March 2016 at 10:04 am
      Leave a Reply

      i have received the notification by email, i have an issue with VPN in windows 10. when i tried to install, it says ” The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (e.g, firewalls, NAT, routers, etc) between your computer and the remote server is not configured to allow VPN connections. Please contact your Administrator or your service provider to determine which device may be causing the problem. i cant see the internet options in the vpn menu as shown above.. help me to solve this…

  • BJ
    25 March 2016 at 8:57 pm
    Leave a Reply

    Durga,

    Thank you so much !

    Good Gawd Gurdy…

    FYI:
    Had to go to the Control Panel to get the Internet Options. Internet Options was not showing on my VPN settings page.

  • Trish
    19 April 2016 at 11:27 am
    Leave a Reply

    It has taken me days and trying many different things and yes FINALLY I have got the VPN to work. 🙂 Thanks

  • Andy
    7 June 2016 at 7:55 pm
    Leave a Reply

    I want to thank you for such a well written article explaining the problem as well as the solution! It grinds me that Microsoft doesn’t think of these things – and their technet community was a waste, suggesting the router is the problem. Thank you, thank you, thank you!

  • Parus
    14 June 2016 at 9:43 pm
    Leave a Reply

    Thanks so much you have saved my life 🙂 you have explained everything very well

  • Sam G
    23 June 2016 at 5:33 am
    Leave a Reply

    THANK YOU!!!

  • Mahesh
    20 July 2016 at 2:43 am
    Leave a Reply

    Thank you! This option worked for me.

  • Dave Veronick
    27 July 2016 at 6:31 am
    Leave a Reply

    Worked. Thanks so much!

  • Razaak
    3 August 2016 at 10:16 am
    Leave a Reply

    Thank you! Up to now I have been installing Windows 7, setting up the VPN and then upgrading to Windows 10!

  • E Griff
    16 August 2016 at 12:50 pm
    Leave a Reply

    Worked a treat thanks

  • James Gatz
    23 August 2016 at 9:47 pm
    Leave a Reply

    Very grateful.

  • ENA CORDOVES
    31 August 2016 at 12:13 pm
    Leave a Reply

    Thank YOU!

  • kiran
    15 September 2016 at 5:43 am
    Leave a Reply

    Thanks Durga…!

  • Martin
    28 September 2016 at 10:34 am
    Leave a Reply

    Solved my problems! Thanks!

  • JL
    29 September 2016 at 3:58 pm
    Leave a Reply

    I don’t have “Internet Options” at the bottom of Step 4. How do I enable that?

    • durga
      30 September 2016 at 5:28 am
      Leave a Reply

      Hi Jaylane,
      You can directly search for Internet Option in windows 10 else you will find inside control panel…
      if you find any issues, can mail me here – durgacharanojha@yahoo.co.in
      Regards,
      Durga

  • Carl
    4 October 2016 at 7:02 pm
    Leave a Reply

    My hero!
    Thank you.

  • John Wilson
    6 October 2016 at 6:28 pm
    Leave a Reply

    I do not have the option of Internet option in the VPN setting
    John

    • durga
      7 October 2016 at 6:33 am
      Leave a Reply

      Hi John,
      Have sent you the steps in email …

      Regards,
      Durga

  • Jim Turner
    6 October 2016 at 9:29 pm
    Leave a Reply

    I followed the steps, but I am not sure if I did it right. I am using ZenMate, and instead of using Microsoft built-in I did it under ZenMate, and I am still getting that error.

  • Charley Rouse
    10 October 2016 at 7:04 am
    Leave a Reply

    Perfect this was after the October 2016 Windows 10 update messed with Client’s Network Settings… Nice : )

  • ASHOK
    13 October 2016 at 1:25 pm
    Leave a Reply

    Thank you…..

  • deepblue
    19 October 2016 at 5:23 am
    Leave a Reply

    you the man – cool, works!

  • entris
    30 October 2016 at 11:50 am
    Leave a Reply

    thx a lot 🙂

  • Reggie
    15 December 2016 at 10:47 pm
    Leave a Reply

    Hi durga.

    I did everything you said but I’m getting the same error.
    Please help.

    Reggie

  • durga
    16 December 2016 at 8:46 am
    Leave a Reply

    Hi Roggie, Sorry to listen that you are still getting the error after doing all the above steps… Seems something missing which will be fixed soon.
    Can you please share the error screenshot what exactly you are getting…

    Regards,
    Durga Charan Ojha
    WhatsApp – 9861775477

    • Reggie
      17 December 2016 at 2:28 am
      Leave a Reply

      Hi Durga.
      After I do what you suggested I’m still experiencing the same problem.
      I hope you can help with this issue.
      Let me know if you need any other information.

      Thank you.

      • durga
        17 December 2016 at 6:24 am
        Leave a Reply

        Hi Reggie,
        Can you please ping to the vpn server IP and with another user log in credential.
        Regards,
        Durga

        • Reggie
          17 December 2016 at 1:12 pm
          Leave a Reply

          The server is working ok. I have another computer connected to the vpn without any problem.
          Question: Can 2 computer be connected to the VPN with the same username and password?

          • durga
            18 December 2016 at 6:23 am

            Yes … 2 computer can connect to the VPN using same user name and password provided there is free IP from the IP pool assigned.

  • Faddy
    20 December 2016 at 9:02 am
    Leave a Reply

    Hi, after following all the steps and trying to connect, I am getting this error,

    “The remote connection was not made because the VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.”

    ANYBODY TELL ME HOW TO RESOLVE THIS??

  • Reggie
    20 December 2016 at 4:34 pm
    Leave a Reply

    Hey buddy.
    I finally got this computer connected to the vpn. Now I need to access a shared folder in the service and I have no idea what to do.
    I’ll appreciate any help.

    Thank you.

    • durga
      21 December 2016 at 5:03 am
      Leave a Reply

      Hi Reggie.. Nice to hear from you that you are able to connect to VPN now.
      And to access a shared folder, Please do share a folder in the machine with everyone permission else if you have specific user access…
      then from your machine run window can try \\yourip
      let say the ip is 66.249.79.11 then in run type \\66.249.79.11
      then put user name and password to connect … Thanks

  • IMedina
    21 December 2016 at 5:03 am
    Leave a Reply

    Reggie,

    The easiest way is to right click start, select run and type there the ip address or computer name as follow: \\000.000.000.000 or \\computername

    Maybe it will ask you for user credentials you have in the computer you are trying to connect to.

    Good luck!

  • vpn for chromebook
    1 January 2017 at 10:13 am
    Leave a Reply

    Thank you for publishing this awesome article. I’m reading your blog since a long time already but I never compelled to
    leave a comment. I saved your blog in my rss
    feed and shared it on my Twitter. I will come back for sure
    to check your future posts!

  • Rich
    13 February 2017 at 6:59 pm
    Leave a Reply

    I tried what you suggested and I still cannot connect. All Windows 7 laptops can connect but not Windows 10 Pro laptops. I get the error “The remote connection was not made because the attempted VPN tunnels failed. The VPN Server might be unreachable.” I can verify Windows 7 PCs have no problems connecting.

    • durga
      14 February 2017 at 7:18 am
      Leave a Reply

      Hi, Did you enable MSCHAP in security setting under Internet Option

  • Usman Rana
    22 February 2017 at 11:22 am
    Leave a Reply

    Followed the same steps but getting same issue again.

    • durga
      22 February 2017 at 3:20 pm
      Leave a Reply

      Hi Usman
      Can you please send any screenshot of the error you are getting…

      Regards,
      Durga

  • nordvpn review
    28 February 2017 at 12:51 pm
    Leave a Reply

    Thanks for writing this awesome article. I’m a long time reader but I’ve never been compelled
    to leave a comment. I saved your blog in my rss feed and shared it on my Facebook.

    I will come back for sure to check your future articles!

  • David
    3 April 2017 at 1:13 am
    Leave a Reply

    AMAZING! Thank you!!! Suggestion to others = read carefully and ensure in the original VPN setup as well as the “Internet” place outlined above all information is correct. My domain name was different in each place. Read carefully, follow the CHAP allowed step (but do not check the automatically use Windows and login name).

    Finally! Fixed! Thank you!!!

    • durga
      3 April 2017 at 12:05 pm
      Leave a Reply

      Glad to know David …

  • Alex
    26 April 2017 at 5:21 am
    Leave a Reply

    I did what you told me to do from guide and I still got the same problem. The remote connection was denied because the user name and password combination you provided is not recognized or the selected authentication protocol is not permitted on the remote access server.

  • Farha
    27 April 2017 at 7:18 am
    Leave a Reply

    Hi Durga,
    I am facing the same issue, but its not yet resolved:(
    Please help!

  • Farha
    27 April 2017 at 9:28 pm
    Leave a Reply

    I followed the above steps, but now getting this error msg as below
    “Theremote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.”
    Please suggest what changes I could make. Thanks!

    • durga
      28 April 2017 at 11:47 am
      Leave a Reply

      Hi Farha, Please do check Step 7, and select Type of VPN under Security as Automatic

  • Farha
    28 April 2017 at 9:39 pm
    Leave a Reply

    Hi Durga,
    Have the security setting set to ‘Automatic’, still same error!

  • Rick
    16 May 2017 at 5:43 am
    Leave a Reply

    Worked for me too. Thank you ever so much.

  • Akshay Purabia
    3 July 2017 at 8:37 pm
    Leave a Reply

    Thank you, it worked for me.

  • Akshay Purabia
    3 July 2017 at 8:37 pm
    Leave a Reply

    it worked for me.

  • Jason
    12 July 2017 at 8:36 pm
    Leave a Reply

    Thank you! This worked for me.

  • Jeane Barista
    20 August 2017 at 2:57 pm
    Leave a Reply

    Many thanks, this worked for me

  • Thull
    7 February 2018 at 9:53 pm
    Leave a Reply

    Thanks for sharing this fix!!!!!

    • Durga Charan Ojha
      8 February 2018 at 11:15 am
      Leave a Reply

      Glad to know Thull !

  • Thiodor Lambrakis
    11 February 2018 at 2:13 am
    Leave a Reply

    Hi Durga! I was connected normally to VPN when all of a sudden it got disconnected and i can’t connect again (When i connected first time i followed the instructions that my provider gave me). Even after creating my self a VPN Connection following your commands i still get the same problem: The remote connection was not made because the attepted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly. Any help?

    • Durga Charan Ojha
      12 February 2018 at 2:46 pm
      Leave a Reply

      Hi Thiodor,
      Have you checked once with VPN provider, if there is any issue. as you said you were connected and now you are not able to connect.

      Regards,
      Durga

  • A K Sharma
    7 April 2018 at 1:23 pm
    Leave a Reply

    I have tried above options but still not able to accomplish this. Can you share your phone no. so that I can call you directly?

    • Durga Charan Ojha
      9 April 2018 at 11:05 am
      Leave a Reply

      Hi .. its 9861775477

  • Khaliesah
    21 June 2018 at 1:30 pm
    Leave a Reply

    Hello there sir! Your guide helped me after weeks of not able to connect to VPN!
    Thank you for sharing and may you have a bountiful future in your career.

    Regards,
    Khaliesah

    • Durga Charan Ojha
      21 June 2018 at 1:32 pm
      Leave a Reply

      Hi Khaliesah… Glad to know 🙂

  • Roger
    12 October 2018 at 12:41 pm
    Leave a Reply

    Good day

    I know this is old already

    But my boss has a simliar problem.
    The remote connection was not made because the attepted VPN tunnels failed. The VPN server might be unreachable

    I did all the steps above even went to uninstall and reinstall the WAN miniport drivers and it worked for a while and now it giving issues again

    Do you think its windows? The boss is running Windows 10 Pro. On my Windows 10 Pro laptop my VPN works fine.

    Please advise.

    Regards
    Roger
    AIM

    • Durga Charan Ojha
      12 October 2018 at 1:23 pm
      Leave a Reply

      Hi Roger
      Good day …
      I do want to know if you are also connecting to the same VPN and its working without any issue?
      then try with other internet connection, sometimes VPN throws wired error due to restriction on the specific ISP.
      Let me know..

  • Roger
    12 October 2018 at 12:44 pm
    Leave a Reply

    HI All

    Same thing on my Boss laptop

    The remote connection was not made because the attepted VPN tunnels failed. The VPN server might be unreachable
    I have tried the above and also uninstalled and reinstalled the WAN miniport. Then it worked for a while and now it does not work again. Do you think it could be Windows? I am not in favour of Reloading Windows at all as he is very difficult type of person.

    Please advise

  • Leave a Reply

    *

    *

    This site uses Akismet to reduce spam. Learn how your comment data is processed.

    RELATED BY