VPN Connection issue in Windows 10 [Solved]

December 16, 2015

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2 Step 1 – Click on Start – Go to Setting

3 Step – 2 – Click on Network and Internet

4 Step – 3 – Select VPN from the left menu and Add a connection, fill out the details like VPN Provider – Windows (built-in) put your user credential, server name and address, Keep VPN type as Automatic.

5 Step – 4 – Select the new VPN connection created and click on Internet Option below the page as per the image

6 Step – 5 – Go to Internet Properties page, select the VPN connection click on settings

7 Step – 6 – From the VPN setting click on properties

8 Step – 7 – From the VPN Properties setting Type of VPN should be Automatic then select “Allow these protocols .. MS-CHAP V2”

9 Step – 8 – Now you can connect from Windows 10 client to VPN Server configured In Windows Server 2003.

10 Hope the above steps will help to resolve the issue… 🙂

VPN Connection issue in Windows 10

Error Can’t connect to VPN

Getting error while configuring VPN connection in Windows 10
The remote connection was denied because the user name and password combination you provided is not recognized or the selected authentication protocol is not permitted on the remote access server.

Solution Connecting to VPN server configured in Windows server 2003 was not an issue till Windows 8.1. Now connecting from Windows 10 client to the VPN server configured in Windows 2003 server is showing error.

” The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server”.

After some research I found issue with the CHAP and MS-CHAP V2 is used in VPN Server configured in Windows Server 2003 and creating a new VPN connection from Windows 10 its not using CHAP and MS-CHAP V2 protocol by default.

Here is the some steps to create a new VPN connection from Windows 10 client connecting to VPN server configured in Windows Server 2003.

Step 1 – Click on Start – Go to Setting

Step – 2 – Click on Network and Internet

Step – 3 – Select VPN from the left menu and Add a connection, fill out the details like VPN Provider – Windows (built-in) put your user credential, server name and address, Keep VPN type as Automatic.

Step – 4 – Select the new VPN connection created and click on Internet Option below the page as per the image

Step – 5 – Go to Internet Properties page, select the VPN connection click on settings

Step – 6 – From the VPN setting click on properties

Step – 7 – From the VPN Properties setting Type of VPN should be Automatic then select “Allow these protocols .. MS-CHAP V2”

Step – 8 – Now you can connect from Windows 10 client to VPN Server configured In Windows Server 2003.

Windows 10 client by default does not use this CHAP and MS-CHAP V2 protocol setting, so you will get the above error connecting VPN to the VPN Server configured in Windows Server 2003.

Hope the above steps will help to resolve the issue… 🙂

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72 COMMENTS

Brian January 18, 2016 At 7:23 pm

Finally the answer to my problem! Thank you!

Brian January 18, 2016 At 7:23 pm

Finally the answer to my problem! Thank you!

Mike Moran January 29, 2016 At 3:50 pm

Thank You, Yes its the CHAP

John February 23, 2016 At 2:22 pm

Thanks a lot 🙂

eeswar March 19, 2016 At 2:43 am

i can’t find the “internet options” under the vpn menu.. help me pls

- ChaiJianHao November 12, 2016 At 2:44 pm
  
  click start, click search, type internet options, click on it
  
eeswar March 21, 2016 At 10:01 am

hi sir durga charan

- eeswar March 21, 2016 At 10:04 am
  
  i have received the notification by email, i have an issue with VPN in windows 10. when i tried to install, it says ” The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (e.g, firewalls, NAT, routers, etc) between your computer and the remote server is not configured to allow VPN connections. Please contact your Administrator or your service provider to determine which device may be causing the problem. i cant see the internet options in the vpn menu as shown above.. help me to solve this…
  
BJ March 25, 2016 At 8:57 pm

Durga,

Thank you so much !

Good Gawd Gurdy…

FYI:
Had to go to the Control Panel to get the Internet Options. Internet Options was not showing on my VPN settings page.

Trish April 19, 2016 At 11:27 am

It has taken me days and trying many different things and yes FINALLY I have got the VPN to work. 🙂 Thanks

Andy June 7, 2016 At 7:55 pm

I want to thank you for such a well written article explaining the problem as well as the solution! It grinds me that Microsoft doesn’t think of these things – and their technet community was a waste, suggesting the router is the problem. Thank you, thank you, thank you!

Parus June 14, 2016 At 9:43 pm

Thanks so much you have saved my life 🙂 you have explained everything very well

Sam G June 23, 2016 At 5:33 am

THANK YOU!!!

Mahesh July 20, 2016 At 2:43 am

Thank you! This option worked for me.

Dave Veronick July 27, 2016 At 6:31 am

Worked. Thanks so much!

Razaak August 3, 2016 At 10:16 am

Thank you! Up to now I have been installing Windows 7, setting up the VPN and then upgrading to Windows 10!

E Griff August 16, 2016 At 12:50 pm

Worked a treat thanks

James Gatz August 23, 2016 At 9:47 pm

Very grateful.

ENA CORDOVES August 31, 2016 At 12:13 pm

Thank YOU!

kiran September 15, 2016 At 5:43 am

Thanks Durga…!

Martin September 28, 2016 At 10:34 am

Solved my problems! Thanks!

JL September 29, 2016 At 3:58 pm

I don’t have “Internet Options” at the bottom of Step 4. How do I enable that?

- durga September 30, 2016 At 5:28 am
  
  Hi Jaylane,
  You can directly search for Internet Option in windows 10 else you will find inside control panel…
  if you find any issues, can mail me here – durgacharanojha@yahoo.co.in
  Regards,
  Durga
  
Carl October 4, 2016 At 7:02 pm

My hero!
Thank you.

John Wilson October 6, 2016 At 6:28 pm

I do not have the option of Internet option in the VPN setting
John

- durga October 7, 2016 At 6:33 am
  
  Hi John,
  Have sent you the steps in email …
  
  Regards,
  Durga
  
Jim Turner October 6, 2016 At 9:29 pm

I followed the steps, but I am not sure if I did it right. I am using ZenMate, and instead of using Microsoft built-in I did it under ZenMate, and I am still getting that error.

- durga October 7, 2016 At 6:34 am
  
  Hi Jim,
  Can you please share the error, screenshot of error in mail. Will be better to solve the issue.
  durgacharanojha@yahoo.co.in
  Regards,
  Durga
  
Charley Rouse October 10, 2016 At 7:04 am

Perfect this was after the October 2016 Windows 10 update messed with Client’s Network Settings… Nice : )

ASHOK October 13, 2016 At 1:25 pm

Thank you…..

deepblue October 19, 2016 At 5:23 am

you the man – cool, works!

entris October 30, 2016 At 11:50 am

thx a lot 🙂

Reggie December 15, 2016 At 10:47 pm

Hi durga.

I did everything you said but I’m getting the same error.
Please help.

Reggie

durga December 16, 2016 At 8:46 am

Hi Roggie, Sorry to listen that you are still getting the error after doing all the above steps… Seems something missing which will be fixed soon.
Can you please share the error screenshot what exactly you are getting…

Regards,
Durga Charan Ojha
WhatsApp – 9861775477

- Reggie December 17, 2016 At 2:28 am
  
  Hi Durga.
  After I do what you suggested I’m still experiencing the same problem.
  I hope you can help with this issue.
  Let me know if you need any other information.
  
  Thank you.
  
  - durga December 17, 2016 At 6:24 am
    
    Hi Reggie,
    Can you please ping to the vpn server IP and with another user log in credential.
    Regards,
    Durga
    
    - Reggie December 17, 2016 At 1:12 pm
      
      The server is working ok. I have another computer connected to the vpn without any problem.
      Question: Can 2 computer be connected to the VPN with the same username and password?
      
      - durga December 18, 2016 At 6:23 am
        
        Yes … 2 computer can connect to the VPN using same user name and password provided there is free IP from the IP pool assigned.
Faddy December 20, 2016 At 9:02 am

Hi, after following all the steps and trying to connect, I am getting this error,

“The remote connection was not made because the VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.”

ANYBODY TELL ME HOW TO RESOLVE THIS??

Reggie December 20, 2016 At 4:34 pm

Hey buddy.
I finally got this computer connected to the vpn. Now I need to access a shared folder in the service and I have no idea what to do.
I’ll appreciate any help.

Thank you.

- durga December 21, 2016 At 5:03 am
  
  Hi Reggie.. Nice to hear from you that you are able to connect to VPN now.
  And to access a shared folder, Please do share a folder in the machine with everyone permission else if you have specific user access…
  then from your machine run window can try \\yourip
  let say the ip is 66.249.79.11 then in run type \\66.249.79.11
  then put user name and password to connect … Thanks
  
IMedina December 21, 2016 At 5:03 am

Reggie,

The easiest way is to right click start, select run and type there the ip address or computer name as follow: \\000.000.000.000 or \\computername

Maybe it will ask you for user credentials you have in the computer you are trying to connect to.

Good luck!

vpn for chromebook January 1, 2017 At 10:13 am

Thank you for publishing this awesome article. I’m reading your blog since a long time already but I never compelled to
leave a comment. I saved your blog in my rss
feed and shared it on my Twitter. I will come back for sure
to check your future posts!

Rich February 13, 2017 At 6:59 pm

I tried what you suggested and I still cannot connect. All Windows 7 laptops can connect but not Windows 10 Pro laptops. I get the error “The remote connection was not made because the attempted VPN tunnels failed. The VPN Server might be unreachable.” I can verify Windows 7 PCs have no problems connecting.

- durga February 14, 2017 At 7:18 am
  
  Hi, Did you enable MSCHAP in security setting under Internet Option
  
Usman Rana February 22, 2017 At 11:22 am

Followed the same steps but getting same issue again.

- durga February 22, 2017 At 3:20 pm
  
  Hi Usman
  Can you please send any screenshot of the error you are getting…
  
  Regards,
  Durga
  
nordvpn review February 28, 2017 At 12:51 pm

Thanks for writing this awesome article. I’m a long time reader but I’ve never been compelled
to leave a comment. I saved your blog in my rss feed and shared it on my Facebook.

I will come back for sure to check your future articles!

David April 3, 2017 At 1:13 am

AMAZING! Thank you!!! Suggestion to others = read carefully and ensure in the original VPN setup as well as the “Internet” place outlined above all information is correct. My domain name was different in each place. Read carefully, follow the CHAP allowed step (but do not check the automatically use Windows and login name).

Finally! Fixed! Thank you!!!

- durga April 3, 2017 At 12:05 pm
  
  Glad to know David …
  
Alex April 26, 2017 At 5:21 am

I did what you told me to do from guide and I still got the same problem. The remote connection was denied because the user name and password combination you provided is not recognized or the selected authentication protocol is not permitted on the remote access server.

Farha April 27, 2017 At 7:18 am

Hi Durga,
I am facing the same issue, but its not yet resolved:(
Please help!

Farha April 27, 2017 At 9:28 pm

I followed the above steps, but now getting this error msg as below
“Theremote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.”
Please suggest what changes I could make. Thanks!

- durga April 28, 2017 At 11:47 am
  
  Hi Farha, Please do check Step 7, and select Type of VPN under Security as Automatic
  
Farha April 28, 2017 At 9:39 pm

Hi Durga,
Have the security setting set to ‘Automatic’, still same error!

Rick May 16, 2017 At 5:43 am

Worked for me too. Thank you ever so much.

Akshay Purabia July 3, 2017 At 8:37 pm

Thank you, it worked for me.

Akshay Purabia July 3, 2017 At 8:37 pm

it worked for me.

Jason July 12, 2017 At 8:36 pm

Thank you! This worked for me.

Jeane Barista August 20, 2017 At 2:57 pm

Many thanks, this worked for me

Thull February 7, 2018 At 9:53 pm

Thanks for sharing this fix!!!!!

- Durga Charan Ojha February 8, 2018 At 11:15 am
  
  Glad to know Thull !
  
Thiodor Lambrakis February 11, 2018 At 2:13 am

Hi Durga! I was connected normally to VPN when all of a sudden it got disconnected and i can’t connect again (When i connected first time i followed the instructions that my provider gave me). Even after creating my self a VPN Connection following your commands i still get the same problem: The remote connection was not made because the attepted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly. Any help?

- Durga Charan Ojha February 12, 2018 At 2:46 pm
  
  Hi Thiodor,
  Have you checked once with VPN provider, if there is any issue. as you said you were connected and now you are not able to connect.
  
  Regards,
  Durga
  
A K Sharma April 7, 2018 At 1:23 pm

I have tried above options but still not able to accomplish this. Can you share your phone no. so that I can call you directly?

- Durga Charan Ojha April 9, 2018 At 11:05 am
  
  Hi .. its 9861775477
  
Khaliesah June 21, 2018 At 1:30 pm

Hello there sir! Your guide helped me after weeks of not able to connect to VPN!
Thank you for sharing and may you have a bountiful future in your career.

Regards,
Khaliesah

- Durga Charan Ojha June 21, 2018 At 1:32 pm
  
  Hi Khaliesah… Glad to know 🙂
  
Roger October 12, 2018 At 12:41 pm

Good day

I know this is old already

But my boss has a simliar problem.
The remote connection was not made because the attepted VPN tunnels failed. The VPN server might be unreachable

I did all the steps above even went to uninstall and reinstall the WAN miniport drivers and it worked for a while and now it giving issues again

Do you think its windows? The boss is running Windows 10 Pro. On my Windows 10 Pro laptop my VPN works fine.

Please advise.

Regards
Roger
AIM

- Durga Charan Ojha October 12, 2018 At 1:23 pm
  
  Hi Roger
  Good day …
  I do want to know if you are also connecting to the same VPN and its working without any issue?
  then try with other internet connection, sometimes VPN throws wired error due to restriction on the specific ISP.
  Let me know..
  
Roger October 12, 2018 At 12:44 pm

HI All

Same thing on my Boss laptop

The remote connection was not made because the attepted VPN tunnels failed. The VPN server might be unreachable
I have tried the above and also uninstalled and reinstalled the WAN miniport. Then it worked for a while and now it does not work again. Do you think it could be Windows? I am not in favour of Reloading Windows at all as he is very difficult type of person.

Please advise

arslan August 2, 2019 At 2:16 pm

my problem is not solve