Error Can’t connect to VPN
Getting error while configuring VPN connection in Windows 10
The remote connection was denied because the user name and password combination you provided is not recognized or the selected authentication protocol is not permitted on the remote access server.
Solution Connecting to VPN server configured in Windows server 2003 was not an issue till Windows 8.1. Now connecting from Windows 10 client to the VPN server configured in Windows 2003 server is showing error.
” The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server”.
After some research I found issue with the CHAP and MS-CHAP V2 is used in VPN Server configured in Windows Server 2003 and creating a new VPN connection from Windows 10 its not using CHAP and MS-CHAP V2 protocol by default.
Here is the some steps to create a new VPN connection from Windows 10 client connecting to VPN server configured in Windows Server 2003.
Step 1 – Click on Start – Go to Setting
Step – 2 – Click on Network and Internet
Step – 3 – Select VPN from the left menu and Add a connection, fill out the details like VPN Provider – Windows (built-in) put your user credential, server name and address, Keep VPN type as Automatic.
Step – 4 – Select the new VPN connection created and click on Internet Option below the page as per the image
Step – 5 – Go to Internet Properties page, select the VPN connection click on settings
Step – 6 – From the VPN setting click on properties
Step – 7 – From the VPN Properties setting Type of VPN should be Automatic then select “Allow these protocols .. MS-CHAP V2”
Step – 8 – Now you can connect from Windows 10 client to VPN Server configured In Windows Server 2003.
Windows 10 client by default does not use this CHAP and MS-CHAP V2 protocol setting, so you will get the above error connecting VPN to the VPN Server configured in Windows Server 2003.
Hope the above steps will help resolving the issue… 🙂
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Finally the answer to my problem! Thank you!
Finally the answer to my problem! Thank you!
Thank You, Yes its the CHAP
Thanks a lot 🙂
i can’t find the “internet options” under the vpn menu.. help me pls
click start, click search, type internet options, click on it
hi sir durga charan
i have received the notification by email, i have an issue with VPN in windows 10. when i tried to install, it says ” The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (e.g, firewalls, NAT, routers, etc) between your computer and the remote server is not configured to allow VPN connections. Please contact your Administrator or your service provider to determine which device may be causing the problem. i cant see the internet options in the vpn menu as shown above.. help me to solve this…
Durga,
Thank you so much !
Good Gawd Gurdy…
FYI:
Had to go to the Control Panel to get the Internet Options. Internet Options was not showing on my VPN settings page.
It has taken me days and trying many different things and yes FINALLY I have got the VPN to work. 🙂 Thanks
I want to thank you for such a well written article explaining the problem as well as the solution! It grinds me that Microsoft doesn’t think of these things – and their technet community was a waste, suggesting the router is the problem. Thank you, thank you, thank you!
Thanks so much you have saved my life 🙂 you have explained everything very well
THANK YOU!!!
Thank you! This option worked for me.
Worked. Thanks so much!
Thank you! Up to now I have been installing Windows 7, setting up the VPN and then upgrading to Windows 10!
Worked a treat thanks
Very grateful.
Thank YOU!
Thanks Durga…!
Solved my problems! Thanks!
I don’t have “Internet Options” at the bottom of Step 4. How do I enable that?
Hi Jaylane,
You can directly search for Internet Option in windows 10 else you will find inside control panel…
if you find any issues, can mail me here – durgacharanojha@yahoo.co.in
Regards,
Durga
My hero!
Thank you.
I do not have the option of Internet option in the VPN setting
John
Hi John,
Have sent you the steps in email …
Regards,
Durga
I followed the steps, but I am not sure if I did it right. I am using ZenMate, and instead of using Microsoft built-in I did it under ZenMate, and I am still getting that error.
Hi Jim,
Can you please share the error, screenshot of error in mail. Will be better to solve the issue.
durgacharanojha@yahoo.co.in
Regards,
Durga
Perfect this was after the October 2016 Windows 10 update messed with Client’s Network Settings… Nice : )
Thank you…..
you the man – cool, works!
thx a lot 🙂
Hi durga.
I did everything you said but I’m getting the same error.
Please help.
Reggie
Hi Roggie, Sorry to listen that you are still getting the error after doing all the above steps… Seems something missing which will be fixed soon.
Can you please share the error screenshot what exactly you are getting…
Regards,
Durga Charan Ojha
WhatsApp – 9861775477
Hi Durga.
After I do what you suggested I’m still experiencing the same problem.
I hope you can help with this issue.
Let me know if you need any other information.
Thank you.
Hi Reggie,
Can you please ping to the vpn server IP and with another user log in credential.
Regards,
Durga
The server is working ok. I have another computer connected to the vpn without any problem.
Question: Can 2 computer be connected to the VPN with the same username and password?
Yes … 2 computer can connect to the VPN using same user name and password provided there is free IP from the IP pool assigned.
Hi, after following all the steps and trying to connect, I am getting this error,
“The remote connection was not made because the VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.”
ANYBODY TELL ME HOW TO RESOLVE THIS??
Hey buddy.
I finally got this computer connected to the vpn. Now I need to access a shared folder in the service and I have no idea what to do.
I’ll appreciate any help.
Thank you.
Hi Reggie.. Nice to hear from you that you are able to connect to VPN now.
And to access a shared folder, Please do share a folder in the machine with everyone permission else if you have specific user access…
then from your machine run window can try \\yourip
let say the ip is 66.249.79.11 then in run type \\66.249.79.11
then put user name and password to connect … Thanks
Reggie,
The easiest way is to right click start, select run and type there the ip address or computer name as follow: \\000.000.000.000 or \\computername
Maybe it will ask you for user credentials you have in the computer you are trying to connect to.
Good luck!
Thank you for publishing this awesome article. I’m reading your blog since a long time already but I never compelled to
leave a comment. I saved your blog in my rss
feed and shared it on my Twitter. I will come back for sure
to check your future posts!
I tried what you suggested and I still cannot connect. All Windows 7 laptops can connect but not Windows 10 Pro laptops. I get the error “The remote connection was not made because the attempted VPN tunnels failed. The VPN Server might be unreachable.” I can verify Windows 7 PCs have no problems connecting.
Hi, Did you enable MSCHAP in security setting under Internet Option
Followed the same steps but getting same issue again.
Hi Usman
Can you please send any screenshot of the error you are getting…
Regards,
Durga
Thanks for writing this awesome article. I’m a long time reader but I’ve never been compelled
to leave a comment. I saved your blog in my rss feed and shared it on my Facebook.
I will come back for sure to check your future articles!
AMAZING! Thank you!!! Suggestion to others = read carefully and ensure in the original VPN setup as well as the “Internet” place outlined above all information is correct. My domain name was different in each place. Read carefully, follow the CHAP allowed step (but do not check the automatically use Windows and login name).
Finally! Fixed! Thank you!!!
Glad to know David …
I did what you told me to do from guide and I still got the same problem. The remote connection was denied because the user name and password combination you provided is not recognized or the selected authentication protocol is not permitted on the remote access server.
Hi Durga,
I am facing the same issue, but its not yet resolved:(
Please help!
I followed the above steps, but now getting this error msg as below
“Theremote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.”
Please suggest what changes I could make. Thanks!
Hi Farha, Please do check Step 7, and select Type of VPN under Security as Automatic
Hi Durga,
Have the security setting set to ‘Automatic’, still same error!
Worked for me too. Thank you ever so much.
Thank you, it worked for me.
it worked for me.
Thank you! This worked for me.
Many thanks, this worked for me
Thanks for sharing this fix!!!!!
Glad to know Thull !
Hi Durga! I was connected normally to VPN when all of a sudden it got disconnected and i can’t connect again (When i connected first time i followed the instructions that my provider gave me). Even after creating my self a VPN Connection following your commands i still get the same problem: The remote connection was not made because the attepted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly. Any help?
Hi Thiodor,
Have you checked once with VPN provider, if there is any issue. as you said you were connected and now you are not able to connect.
Regards,
Durga
I have tried above options but still not able to accomplish this. Can you share your phone no. so that I can call you directly?
Hi .. its 9861775477